Dog Central – Privacy Policy
1. Introduction
1.1 Dog Central (“we”, “us”, “our”) collects and stores personal information to provide our daycare and related services. Our collection of personal information is subject to the Privacy Act 2020 (New Zealand).
1.2 This Privacy Policy forms part of our terms of business and explains how we collect, use, disclose, and protect your personal information in accordance with our obligations under the Act. Nothing in this policy limits your rights under the Act.
1.3 In this policy, “personal information” means any information relating to an identifiable individual.
2. Consent
2.1 If you choose not to provide required personal information, we may be unable to provide our services effectively. By engaging our services and providing your information, you consent to us collecting, using, and storing it for the purposes outlined in this policy.
2.2 If you provide personal information about another person, you must have their consent to do so.
3. Information We Collect
We may collect and store the following types of personal information, including but not limited to:
-
Your name
-
Contact details (phone number, email address)
-
Postal and physical address
-
Your dog’s name, breed, age, and health or behavioural information
-
Booking and attendance history
-
Payment and billing information
4. How We Collect Information
We collect personal information through:
-
Client registration forms
-
Our website
-
Email and telephone communications
-
Face-to-face interactions
-
Social media platforms (e.g. Facebook)
-
Third parties (such as veterinarians, where relevant)
We also collect website usage information through cookies. You can disable cookies via your browser settings, however this may affect website functionality.
5. How We Use Your Information
We may use your personal information for purposes including:
-
Verifying your identity
-
Providing and managing our daycare services
-
Communicating with you, including responding to enquiries and sending updates
-
Processing payments and managing accounts
-
Ensuring the safety and wellbeing of dogs in our care
-
Improving our services and customer experience
-
Protecting and enforcing our legal rights
-
Complying with legal obligations
-
Sending marketing communications where you have consented (you may opt out at any time)
6. Disclosure of Information
We may disclose your personal information:
-
Where required or permitted by law (e.g. government authorities or law enforcement)
-
To third parties you have authorised
-
To service providers (such as payment processors or booking systems) where necessary to deliver our services
-
To veterinarians in the event of an emergency involving your dog
We do not sell your personal information.
7. Storage and Security
7.1 We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. These steps include maintaining secure systems and reviewing our data protection practices.
7.2 Our website uses secure HTTPS data transfer and SSL certification. However, no method of transmission over the internet is completely secure, and you provide information at your own risk.
7.3 Your information may be stored electronically, in hard copy, or both, and retained only as long as necessary for business or legal purposes.
8. Data Breaches
8.1 If a privacy breach occurs that affects your personal information, we will notify you as soon as reasonably practicable.
8.2 We will take all reasonable steps to contain and resolve the issue and prevent future breaches.
8.3 Where required, we will notify the New Zealand Privacy Commissioner.
9. Access and Correction
9.1 You have the right to request access to, and correction of, your personal information in accordance with the Privacy Act 2020.
9.2 We may require proof of identity before providing access.
9.3 We may charge reasonable costs for providing copies or correcting information where permitted by law.
9.4 We may not be able to delete information where we are required to retain it for legal or regulatory reasons.
To make a request, please contact us using the details below.
10. Changes to This Policy
10.1 We may update this Privacy Policy at any time by publishing a revised version on our website.
10.2 The latest version will always be available online.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact:
Dog Central
Email: hastings@dogcentral.co.nz