Dog Central – Refund, Cancellation & Attendance Policy
At Dog Central, we run a structured daycare service. We take great care to match dogs appropriately, maintain balanced groups, and ensure each dog has a safe and fulfilling day. Because of this, we are unable to fill spaces at short notice if a dog is absent. The following policies help us manage staffing, group dynamics, and availability fairly for all clients.
Payment Policy
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All daycare bookings must be paid in full at the time of booking.
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Bookings are not confirmed until payment has been received.
Cancellations & Attendance
If your dog is unable to attend daycare for any reason (including holidays, illness, or other circumstances), the following applies:
Casual Bookings
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Less than 24 hours’ notice:
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100% of the daily service fee will be charged (non-refundable).
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Permanent Recurring Bookings
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Less than 48 hours’ notice:
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100% of the daily service fee will be charged (non-refundable).
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More than 48 hours’ notice:
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A $20 holding fee will apply to retain your dog’s placement.
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Weekly Package Clients
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Clients on regular weekly daycare packages are allowed:
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1 cancellation per calendar month without penalty, provided reasonable notice is given.
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Any additional cancellations, or cancellations made within the notice periods above:
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will be charged in full and are non-refundable.
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Changes to Permanent Bookings
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14 days’ notice is required for:
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Cancelling a permanent placement
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Reducing or changing a regular daycare day
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If sufficient notice is not given, the standard cancellation fees above will apply.
Holding & Attendance
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If your dog cannot attend their regular weekly booking:
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Their placement can be held for a maximum of 4 weeks, or at management’s discretion.
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After this period, the placement may be terminated.
Emergency Situations
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Emergency cancellations may be considered on a case-by-case basis at management’s discretion.
Important Notes
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No-shows are non-refundable and charged in full.
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By booking with Dog Central, you agree to this policy.
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Dog Central reserves the right to update this policy at any time.