At Dog Central, we intentionally limit the number of dogs attending each day to ensure every guest receives the highest standard of care.

 

Your dog's place is reserved exclusively for them.As we manage bookings across two locations, we work hard to keep availability fair for all of our clients.

 

When a booking is cancelled at short notice or a dog doesn't attend, it often means another dog has missed the opportunity to enjoy a day with us. To help us provide a reliable and consistent service, all daycare bookings must be paid in advance to secure your dog's place.

 

Casual Bookings

Payment is required at the time of booking.

Cancelled more than 24 hours prior to your scheduled booking: Your booking will be credited towards a future daycare visit.

Cancelled within 24 hours of your scheduled booking: Your prepaid visit may be forfeited in accordance with our Terms & Conditions.

Failure to attend without notice (no-show): Your prepaid visit is non-refundable in accordance with our Terms & Conditions.

 

Regular Weekly Bookings

Regular weekly bookings reserve your dog's place on each scheduled day and are paid in advance.

Cancelled with sufficient notice: Your booking may be credited in accordance with our Terms & Conditions.

Late cancellations or failure to attend without notice (no-show): Your prepaid visit is non-refundable.

 

Management may, at its discretion, consider exceptional circumstances.

 

If your dog is unwell, please keep them at home to help protect the health and wellbeing of all dogs in our care.

Requests for a booking credit due to illness will be considered on a case by case basis at Dog Central's discretion.

 

Thank you for your understanding and support in helping us provide a safe, fair, and fun daycare experience for every dog in our care.