1. Contact Dog Central Hastings with your order details and reason for return 2. Wait for approval before sending any items back 3. Return the item securely packaged as instructed 4. Once received and inspected, we will confirm the outcome and arrange a refund, replacement, or store credit if applicable All returned items must be: • Unused, undamaged, and in resaleable condition • In original packaging with all tags attached • Properly packaged for return to avoid damage Return shipping is at the customer’s expense unless the item is confirmed as faulty. If an item is faulty, Dog Central Hastings will cover reasonable return freight costs. For size or colour exchanges, please contact us as soon as possible so we can check availability before returning the item.